I applied for a refund in March and then again in April per guidance. When nothing came I filed a chargeback.
Today I got this email from Emirates.
We are in receipt of your refund request; however we are unable to process refund as we have received a charge back from your card issuing bank on purchase transaction of the ticket. Kindly liaise with your card issuing bank to settle the dispute.This is a system generated email. PLEASE DO NOT REPLY.
Does this mean the chargeback won't be disputed from Emirates' end and it'll go through? Or do I risk at this point not getting a refund if they're saying no but the chargeback is also denied if they're going to fight it somehow as we've seen some airlines doing?
This was for a refundable fare booked in March when all fares are refundable.
Feeling nervous now!