Originally Posted by
notquiteaff
... I have an AS reservation that apparently is not eligible for online cancellation. Perhaps because it went through a forced schedule/routing change (LAX-LAS turned into LAX-SEA-LAS). So Twitter here I come...
I have no experience with AS Twitter, but have had to call the 75K line for assistance in cancelling about six reservations that I couldn't change on line ... each time the agent was able to complete the transaction in probably two minutes or less (refund to credit card on two occasions, wallet credit on the others) ... still have two trips that I'm not sure about (one involving a GGU), but leaning strongly toward cancelling outright rather than rebooking