Originally Posted by
Eastbay1K
2) DL processes each request as a request for someone else to look at it and decide if you're worthy of a refund. Obvious from the email with the "case number." This is not a refund. This is confirmation that a Refund has officially been requested and submitted for review. The flight segments aren't canceled. Nothing has been actually processed in the reservation, except a note, and reference to the refund request case number.
My AS requests were all done online, with wallet credit as the outcome. It was painless, while with Delta there was no way for my reservation to actually request ecredit (I put it in the notes field, but that was never read by any agent because the request was never processed). Perhaps the difference is that AS already had an automatic refund-for-wallet-credit in place for MVPG/75K travelers while Delta’s system was not set up for that?
Having said all that, now I have an AS reservation that apparently is not eligible for online cancellation. Perhaps because it went through a forced schedule/routing change (LAX-LAS turned into LAX-SEA-LAS). So Twitter here I come...