FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,809
I have canceled a few AS and Delta tickets over the last few months.
AS: all done online, requesting Wallet credit. Processed in minutes. Easy peasy
DL:
- requested one award ticket cancellation in March via Twitter. Processed without issues.
- requested a cancellation in accordance with covid waivers of a revenue ticket paid partially with gift card using online form. I asked for ecredit. Went into manual processing queue. After two weeks and no action, the day before the still-not-cancelled flight, I reached out via Twitter and got it canceled. The ecredit was allegedly issued, but due to limitations of delta.com it doesn’t appear correctly online and apparently needs to be used via a phone reservation. Not impressed with Delta.