Originally Posted by
Magic Pickles
Since you state “most” can you please give an example of an exception?
I haven't seen enough data points to discern a pattern other than that it involves escalation from a front line rep to a manager for approval.
Originally Posted by
lsquare
Oh wait, just to make sure that I'm on the same page as you, once I do the upgrade over the phone, my CSP card will function as a CSR? Will I need to activate the CSR when it arrives in the mail? I'm guessing no since I retain my current account number?
Your physical CSP card will function as a CSR and will continue to do so even after your physical CSR card arrives via snail mail. You'll effectively have 2 cards with the same number, but different CVV codes and expiration dates.