Originally Posted by
SPN Lifer
Once again, the central issue about customer preferences and cost-benefit analyses has been studiously passed over.
The fact that high-end properties continue to utilize single-use toiletry bottles clearly shows where customer preferences lie.
Whether Marriott ultimately determines that the loss in customer goodwill and revenue is outweighed by any cost savings from the . . . dispensers, especially in light of changed market conditions, remains to be seen.
Originally Posted by
Antarius
Hasn't failed since it is still in place. And there's no evidence anywhere that this is a problem.
Originally Posted by
Antarius
actually no. Saying it failed absent of evidence of risk is ipse dixit.
stating a fact backed up by reality is the opposite. The dispensers continue to be in use.
The customer preference for single-use toiletry bottles is the issue.
The extent of that preference may vary among individuals based on personal tolerance level (I can put up with most things) and room price.
Marriott management would be remiss in declining to consider the totality of the circumstances in evaluating whether this seemingly cost-saving policy is functioning as anticipated, in this day and age.