Welcome to FT,
wolfie83
Originally Posted by
wolfie83
...
* They have added a leg (pretty tough with a toddler)
* Transfer time between leg1 & leg2 is 0 minutes
* Transfer time between leg2 & leg3 is -25minutes
-> in my opinion this is an insane/impossible itinerary change.
Now i wanted to just request a cancel/refund through their refund form but i cannot submit it because it's still an "active" reservation.
It says: "For active reservations, cancel your reservation and request a refund at Manage Reservations"
At manage reservations i can cancel the flight and get a "refund" as either an Electronic Travel Certificate (ETC) or Future Flight Credit (FFC) but there's no option whatsoever to ask for a real refund.
How should i go about this? Cancel the flight and "take" the ETC and then submit the refund form? Or is this some sort of evil trick of UA to hand out credits instead of refunds. ....
As noted, the present itin is impossible / invalid. Unfortunately, that is not sufficient, in UA's eyes for an easy cash refund.
You will need to call and first get ann valid reservation re-created. Then if that new reservation does not meeting UA guidelines, essentially greater than 6-hour change in either departure or arrival, in wither direction, UA will generally deny a refund request. however there is a chance UA will not be able to reschedule within the 6-hour policy, that is what you want to hear.
If denied, you can try a complaint to Dept of Transportation that the new itinerary is a significant change. DoT will hopefully get UA to talk to you but still can be denied. AT that point you can take an ETC, UA credit good for 2 years on UA operated flights and usable but anyone who has the PIN code. But ETC is limited to UA operated flights. That is not an option for LUX
In the case of want to rebook using partners, you will need to take a Future Flight Credit, which must be used within 2-years of the date of the original purchase.
It is thought taking an ETC will make the appeal to the DOT harder and it would be better to take FFC if you are appealing.
More in the top post/wiki of
https://www.flyertalk.com/forum/unit...redit-ffc.html