Originally Posted by
Smiley90
Do you happen to know what the current refund policies for the SA airlines are when it comes to COVID travel? refunds or just vouchers or nothing? If the domestic flight operates but only for essential business, they could theoretically say "the flight isn't cancelled you get nothing" but....
Yes, so all carriers based in South Africa offered future travel credit, so a voucher basically. When we went into lockdown nearly every single South African based airline went M.I.A on the customer service front, there was pretty much no support offered whatsoever to the point people could not even request a voucher to be processed. I even couldn't get through to BA Comair Special Service if the world depended on it.
I would also be super careful booking any SAA flights, most travel insurance do not cover the loss of SAA going into liquidation now and even major SA flight booking site Travelstart.co.za that sells a separate add on package for liquidation protection explicitly excludes SAA as well in the fine print - sneaky.
If i was booking any domestic fights in South Africa, it would either be on Flysafair or Comair/Kulula. Do not forget that Mango is a subsidiary of SAA and could get sucked into a mess if SAA goes down.