Originally Posted by
LoungeLizzard
The only part which I fail to understand is why LX & LH are communicating so badly.
I agree 100% percent with you, capedreamer and warakorn that they are doing themselves a huge disfavour by burying their head in the sand or treating customers like complete idiots or 3 year old children and trample on the right of the consumers like a herd of buffalos.
That can be done a LOT better, and it does not even cost anything.
Yep. This was a total failure of leadership.
The exogenous factors faced by LX / LH are also faced by every other airline in the world. There are those that have responded well and those that have responded poorly. Sadly, LX / LH are squarely in the latter.