FlyerTalk Forums - View Single Post - J. D. Power 2020 North American Airlines Overall Customer Satisfaction Index Ranking
Old May 30, 2020 | 9:16 am
  #15  
beachmouse
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Originally Posted by Adam Smith
Ten trips is several years of flying for most people though.
From how they structure the surveys, JD Power does ask about number of annual flights and elite status and seems to have a certain number of both frequent and infrequent flyers they try to get for each survey period.
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