FlyerTalk Forums - View Single Post - J. D. Power 2020 North American Airlines Overall Customer Satisfaction Index Ranking
Old May 29, 2020 | 10:25 pm
  #13  
Sopwith
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Originally Posted by Sopwith
“Thinking about the total airline experience for your last ten trips, from the moment you decided to travel to the moment you stepped off the airport property at your destination, on a scale of 1-7 how satisfied are you?”
I’ll go first. My highest would about a 4. Average would be around 2 or 3.
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