Originally Posted by
Yoksel
That's great news! My dates for 2021 are not open yet but once they open up, I'll give them a call!
Did you call the hotel at all or did you call Hyatt right away? And what do you mean by "she confirmed eligibility for the new nights"?
I called the WOH number ending in 9288. She had to make sure there was standard points availability for the nights I wanted to change to before changing the booking. I knew there would be because I had searched it before I called but that was the first thing she had to look at. Once she saw that there was availability at 20k for all of my new nights (I have a six night reservation) she put me on a long hold and then made the booking.