Originally Posted by
kar69
I had a reservation for May 21 with points, was advised by hotel to call Hyatt to move it. Hyatt agent moved it without any problems in less then 5 minutes call., same rate as original., 16000 points/night for a suite
Me too! It took much longer than 5 minutes but once she confirmed eligibility for the new nights she was able to do it. I told her everything right up front and she mentioned that it was good I did so that they didn't cancel and rebook. She was floored that a property actually had jumped from 8k to 20k and so said she needed help, but I have a confirmation by email!