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Old May 27, 2020, 11:26 am
  #272  
CM10014
 
Join Date: Apr 2020
Posts: 4
Another data point: Refund for four PE BOS-LHR-PSA tickets posted to my credit card today. Made original request with CSR on May 4 because BA cancelled LHR-PSA. May 13 AA emailed me "We're sorry your travel plans changed but your trip is non-refundable." Reached out to AA on Twitter, in a couple of hours they responded that refund was now approved and my request should post in 7-10 days. May 21, status of refund was changed to approved and refund came through today.

AA CSR and Twitter team excellent. Thanks to all contributions to this thread and Wiki!
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