Originally Posted by
cmd320
I agree and would take it a step farther and say that the property needs to be able to notify you at booking that published benefits will not be honored. By the time I'm at the hotel and checking in, it's too late.
I'm not sure I'll take some random CS representative's word that all loyalty guarantees are suspended. This should be a published policy directly on the Marriott website if it's true.
I have not encountered this in 20 stays where a hotel has tried to bow out of the Bonvoy program by saying that benefits have been suspended. In the rare cases it’s clearly understandable that they can’t provide breakfast due to supply chain issues but they are still offering other amenities such as points.
As for late check out, I haven’t been refused even at the full service hotels.