John has lived in hotels virtually full-time for many years AFAIK. This does literally mean that he understands how things should be done better than the majority of staff and indeed the majority of hotel management. I think it can go two ways if you live like this - a) you either end up not sweating the small stuff, because you've seen it all before - which is probably where I am or b) you expect everything to go like clockwork because this is your life, not your holiday, and you need and expect things to do at the right time and in the right way.

I would say, however, that 'whine' content doesn't always go down well with readers.

I do think that John doesn't get enough credit for LL. Along with Frequent Flyer Bonuses, it is one of the few places where you can be pretty sure that every new promo and news item has been covered. I know how hard it is doing this from just one point of view (ie the UK) but he manages it from a global perspective.