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Old May 25, 2020 | 12:01 pm
  #2  
Astrophsx
15 Years on Site
 
Join Date: Feb 2009
Posts: 3,774
Feel free to read his Tripadvisor reviews. It looks like half of his reviews from 2020 (~15) are negative with three or less out of five. It may add fuel to your theory that he is a serial complainer seeking compensation as many GM's respond providing their email for him to get in touch.

It looks like the Waldorf Astoria Maldives has called him out for his "abusive" behavior towards their staff. It appears he left a scathing review of the property mid-stay threatening to leave their property early due to their amateur hour operations. Here is what the General Manager of the property had to say:

Dear LoyaltyLobby,

Thank you very much for choosing to stay at Waldorf Astoria Maldives Ithaafushi and taking the time to share your experience!

We are very disappointed to learn that we gave you a compromised experience and we sincerely regret the inconvenience caused to you.

Further to your arrival experience, we would like to highlight that it is a shared yacht transfer and the waiting time will be 30 to 60 minutes. The same was communicated to you prior to your arrival. Nevertheless we took good note of your concerns and actions are being taken and addressed. Additional new luxury yachts will soon be added to the fleet which will drastically diminish the waiting time at the airport. At the same time the resort is currently working on creating its own branded airport lounge.

Upon further investigation regarding your In Villa Dining order, the order was delivered to you in full and you signed the bill for the same.

Our records also show that we have diligently informed the sharing guest in your villa regarding the wireless charger being not available, as you were unavailable.

We certainly believe that there are always areas of improvement and we thank you very much for your feedback. However please understand your abusive and abrupt behavior from the time of arrival at the airport until your departure towards our Team members and senior management is not acceptable.

Kind regards,

E D
General Manager
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