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Old May 22, 2020, 6:06 pm
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Raymondb
 
Join Date: May 2020
Posts: 5
SAS Airlines Refund Delay

I have been waiting 2 months for a refund from SAS airlines for an international flight from Newark they cancelled in March. I immediately requested a refund and was told it would take 2-3 weeks. After 3 weeks, I was told it could be another 2 weeks. At the end of April I was told they are processing refunds for March 12 and mine should be processed in another week or so. Now all they can tell me it is in the queue and there is no one I can talk to to above a customer service rep at the airline. Last week, I registered a complaint with the U.S Department of Transportation but to date have not received any acknowledgement of receipt my complaint. I would appreciate knowing if anyone else is having or had an issue with getting a refund from SAS airlines in the last few months and if there is any other action I could take.
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