Originally Posted by mccorry

I am struggling with this too. I am torn over making a non-refundable pre-paid reservation over Christmas in a Ritz Carlton in Asia for a quite amazing deal, but I'm concerned about what might happen if I cannot travel.

The relevant cancellation policy, as you noted, is:

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.

I had interpreted this to mean that as long as I made the reservation by June 30, it would be cancellable up to 24 hours before, even if the stay itself was in December, say. I think this is the same as your interpretation. However, I think it *is* equally valid to interpret this as the phone rep has done to you, that even for a new reservation made for, say, December, the 'today to June 30' window refers to the latter clause in the sentence (change or cancel) rather than the former clause in the sentence (when you make the new reservation).

I think they could have been much clearer in this, to be honest. It would not have been that hard.