Originally Posted by
thebigben
It's not really a matter of money but a matter of principle. In a vacuum and if you wanted to really understand what the form was for, then yes, you'd see that it is for a voucher. But you don't necessarily expect that after clicking a "refund" button. You'd just fill in the form and that'd be it. As for my chances of success, well, if CEDR doesn't work it will be up to my legal protection insurance as to whether or not they will take that case. That's where the odds are thinning out, I guess. If all else fails I'll write to some consumer columns in journals to make that experience public so other people will not make the same mistake.
Let's not forget that BA had a perfectly functional cancellation/refund page but they pulled it away with the pandemic.
tbh i think that is your strongest argument that you had clicked on that button previously and had got a refund (although if you go down that line BA may say how come you didn't recognise it was a completely different page from what you had experienced before). Perhaps also argue that you have found subsequently that BA had withdrawn the ability to do a refund online which you had previously been used to, but at no point did they tell you that in their communications during this period so you didn't have a reason to believe that had changed. it's a very tricky one to argue tbh, you need to have a think about the basis you want to frame this one to have any chance.
EDIT: also difficult to argue when it appears you did notice it was different and did seem to be for a voucher but carried on filling the form in anyway
https://www.flyertalk.com/forum/32222042-post857.html
The form has in big letters at the top that it is an application for a voucher so it would be hard to argue that it was difficult to understand what you were applying for.
anyway, good luck and let us know how it goes
