Originally Posted by
Koru Flyer
The trouble with being out in the colonies, and god knows how many decisions are being adversely affected by either a lack of alignment, or a local decision to quietly prefer the option of vouchers or open dated tckets?
Ding ding
Koru Flyer - since KARFA has pointed out that Update 3 of Guideline 1 is now Update 4, and the main difference is that they have identified that bookings with the following Cancellation codes are eligible for Guideline 1: OMN, OPEN and COVN. If the agent can see any of those codes and looks up Update 4 then I think it's crystal clear, particularly when read with the previous and longstanding sentence that says this is the principal guideline.