Originally Posted by hillwalker2004

Thanks. I might have been a touch premature and unfair on the hotel. I did contact the hotel directly a couple of times over the last month using a generic email but didn't get a response. The agent wrote to me this morning stating that they had been in contact with the hotel and that they were enforcing the non-refundable conditions so nothing could be done.

As it happened I found the GM's email and contacted him earlier and in fairness I got a quick response. They have no objection in moving the booking, so although nothing is yet confirmed it looks like I'm a lot closer to a resolution than I was earlier. I am now beginning to wonder whether in fact the agent did ever contact the hotel but who knows.