Originally Posted by sammyg901

https://www.which.co.uk/consumer-rig...mer-credit-act this is also something I hadn't realised , you may not have s75 protection if you use an agency/third party. This is an issue I am facing on a flybe ticket currently with another OTA, they are saying they provided their service and the fact the actual service wasn't delivered isn't their problem. Luckily I have insurance to fall back on if HSBC doesn't reimburse.

I rarely used OTA unless it was a) offering a substantial saving and b) a simple ticket that I wasn't planning to change. But I have decided to only book direct going forward and to use an American Express to pay where possible as their service has been excellent throughout this turbulent time