Originally Posted by jordyn

Airlines need to be clear in setting expectations about what the in-flight experience will be. United, in particular, made some clear statements about blocking middle seats and then decided that as long as people are willing to fill up the plane they'll sell them anyway. Delta, on the other hand, seems to be consistently blocking middle seats and half of first class. The United approach definitely doesn't seem okay--if you make a statement about how you'll be approaching spacing for Coronavirus, you should stick to it.

American seems to be in kind of a wishy-washy middle ground, which is mostly just confusing for customers and unsurprisingly leads to upset. Ideally they'd set a clear policy of some sort and stick to it, and if that policy is "we are going to sell every seat on the plane if we can" then people can make travel decisions with that information in mind.