Originally Posted by DENPremEx
If I wanted to drive a station wagon wouldn't I rent one? I suppose its fine for a hotel chain or Hertz to give me a smoking room even though I always rent/reserve a non smoking one? You do raise one interesting point, if I simply accept whatever I am given then I will never be disappointed. With all due respect, that's just rediculous.
If Hertz gave you a smoking car (or a non-smoking car if you smoke) then you could complain.
Actually a more correct analogy to your hotel example would be if you reserved a small interior room and instead were given a corner suite.
"I reserved a small room, please don't make me take this much nicer one."
"If I had wanted more room I would have asked for it."
One of the "perks" of Gold is a car class upgrade, so even if you reserve intermediate and found a Taurus in you space - they are actually meeting you requirements.
In Hertz computer it views those cars as upgrades from your reservation level.