Originally Posted by
iadh
I've been waiting now for close to eight weeks for a refund for a canceled LH flight. On the telephone, I keep getting excuses. U.S. Department of Transportation regulations clearly state that refunds must be processed within seven business days if the original payment was made by credit card. I am not in the business of giving interest-free loans to airlines and I am considering filing a complaint against LH with DOT. Does anyone have any experience whether such action might jiggle something loose?
I am at 12 weeks today!
They are not doing refunds and they will just blame it on the "backlog".
However, other big sites like AirBnB, Formula 1 events, hotels and much more. They refund your money within 48 hours but with airlines, you have to wait 1 year.
It's called interest-free loans! We all love those..