I cancelled a non-refundable reservation for the Dubrovnik Sheraton on May 5th. As I have not had the money refunded yet, I contacted Customer Services and they basically said I might have to wait up to 90 days for the refund. If I don't get anything by then I can contact them again. Also, the email from CS stated "The form and timing of refund may be subject to applicable laws where each hotel is located."

I did send a PM to the Lurker asking for help to speed this refund up. This is their reply:

"Hi John,

Thank you for contacting us. I checked on this for you and confirmed that your 6/30/2020-7/06/2020 reservation at the Sheraton Dubrovnik Riviera Hotel (Confirmation #: ******6 / Cancellation #: ******74) does does fall within the guidelines of our cancellation policies related to COVID-19 and your pre-paid deposit will be refunded. As outlined in the email you received from Customer Care, reservation refunds may take up to 90 days from the date the reservation was cancelled to be processed. Unfortunately, we are unable to expedite the refund process as the form and timing of refund may be subject to applicable laws where each hotel is located. Visit: https://marriott-re-2019ncovc.com/ for more details. Should you have any other questions or concerns for our team, please let us know. Stay safe, and we look forward to welcoming you as a guest in the near future!

Warm regards,

Social Media Liaison"

Suffice to say I am not impressed.