Originally Posted by
Keyser
ua cancelled my flight next month....had made the booking using ai miles....i called ai to find out what my options are & the agent first told me the flight wasn't cancelled....when i told her i had received an email from ua telling me it was cancelled then i was put on hold while she checked further....she then comes back & says the flight is indeed cancelled but i'm not entitled to a refund since its not ai's fault that ua cancelled the flight....i can either re-book for another date for free or cancel according to the orginal t&c of my reservation....
UN-FREAKING-BELIEVABLE.. !! but im not surprised, since it's AI..
The other "full service" airline of India arent that far behind though..their policies are getting weirder and weirder.. i had to fight tooth and nail to get my upgrade voucher reinstated.. plat status means zilch to these guys.. and im fairly certain they wont give any extention on any current existing vouchers either.. i have 3 business class tickets expiring in July and I dont think i will be able to use them on time.. their site has been down for a week now on redemption booking.. and their customer service is no help at all..