Originally Posted by
Jaimito Cartero
Huh?
Many reservations only show the original booking conditions, not the updated Covid-19 ones. I think they tried reasonably on the phone with Hilton first, before being told incorrectly.
OP said in their post that they had "just" made the reservation. There would be no "original booking conditions" prior to the current terms, hence the reason why the appropriate terms would show online as in the example image I posted above. What exactly about that is unclear?