So have had my reply from my NZ2/NZ2 Dot complaint and with out coping the whole ::
"Based on the information you have provided, your complaint appears to fall under the Department's rules. We will forward your complaint to the airline and ask the company to respond directly to you with a copy to us. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the airline's response. If you need to contact me, please include your name and case number (see above). I will make every effort to reply to your message within one business day."
So guess from here just wait till AIRNZ responds?