if i want the refund then i lose 20% miles....i used 60k each for 4 tickets for my family so if i cancel then i'm out 48k miles....

since the reservation was made for 4 people, ai says that i can only re-book in their name, even though the miles came out of my account....also, the reservation was made in august last year so they say i have to use the free date change to travel before august this year....there is no way my family will be traveling by august so i'm basically going to lose 48k miles when i cancel....

ai said their reservations are closed right now so i have to call after the 17th of may to make any changes or cancellations....