Originally Posted by
aabbcc
Looking for LAX-HKG-SIN in J for late this year. AA, JL, and QF all show availability (JL shows 4 seats), but I’ve called AS twice and the agents have been unable to find anything (I asked them to search origin to destination, not by leg). One agent mentioned that what AS sees matches most closely with BA, so I went to check BA after the call, and there are no seats available.
Any idea as to what’s going on here? Could AA, JL, and QF all be showing phantom space? Thanks.
Did you check CX partner specific award availability on JL or just OneWorld availability? It can make a difference. Using JL's CX partner specific search provides the results most in line with AS IME. JL/OneWorld award search has more false positives.
Is the LAX flight departing shortly after midnight? Could be the shortly after midnight "feature". Ask the agent to search for a flight time of 1AM. Do not mention HKG, just ask for LAX-SIN on CX to make sure they pick up married segment availability (may not be necessary if the two flight segments are both available individually).