Originally Posted by
sammyg901
https://www.which.co.uk/consumer-rig...mer-credit-act this is also something I hadn't realised , you may not have s75 protection if you use an agency/third party. This is an issue I am facing on a flybe ticket currently with another OTA, they are saying they provided their service and the fact the actual service wasn't delivered isn't their problem. Luckily I have insurance to fall back on if HSBC doesn't reimburse.
I rarely used OTA unless it was a) offering a substantial saving and b) a simple ticket that I wasn't planning to change. But I have decided to only book direct going forward and to use an American Express to pay where possible as their service has been excellent throughout this turbulent time
Apart from Chargeback/S75, consumers can also use CMA’s guidance for cancellations and refund
https://www.gov.uk/government/public...on-and-refunds to defend themselves against fees and refunds, however this might ultimately lead to small claims court if Travelup doesn’t give in.