Originally Posted by
PMJeep
I have a flight scheduled for tomorrow morning. My return flight has been rescheduled by 5 hours 37 minutes. What is my best course of action to get a refund under the original 2 hour schedule change rule? I don't want to lose credit if they eventually decide they won't follow the new DOT guidelines for changing policies after tickets are bought. I also don't want to accept credit if it means that I can't keep pursuing a refund. Thanks
Assuming that you booked prior to March 7, call and ask for a refund. In the likely event that they decline, ask them to remove the flights from the itinerary, to mark it as an involuntary change due to the schedule difference, and tell them to leave the credit on the reservation -- do
not accept an Electronic Travel Credit. Tell them that you will follow up with Refunds separately.
Then, file a refund request, either by waiting a few days and calling back, or by doing it online at
https://www.united.com/refunds .