Originally Posted by
sammyg901
https://www.which.co.uk/consumer-rig...mer-credit-act this is also something I hadn't realised , you may not have s75 protection if you use an agency/third party. This is an issue I am facing on a flybe ticket currently with another OTA, they are saying they provided their service and the fact the actual service wasn't delivered isn't their problem. Luckily I have insurance to fall back on if HSBC doesn't reimburse.
I rarely used OTA unless it was a) offering a substantial saving and b) a simple ticket that I wasn't planning to change. But I have decided to only book direct going forward and to use an American Express to pay where possible as their service has been excellent throughout this turbulent time
Sadly I believe this is right -
https://www.financial-ombudsman.org....es/2818/31.pdf
"Where customers use a credit card to buy airline or other travel tickets from a travel agent, they cannot normally claim against the travel agent if the airline delays or cancels the flight. This is because the travel agent contracted to supply the ticket, not the flight. So the customer would not have a claim under section 75 either. However, things are different if customers use a credit card to buy the travel agent’s own ‘package’ of travel arrangements. In such instances the agent is the supplier of the holiday package."
Travel insurance can help with unrecoverable costs but they will need evidence that your bank and TravelUp both are refusing to pay anything.