FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)
Old May 14, 20, 12:56 pm
Join Date: May 2010
Location: AZ
Programs: AA Million Miler, Bonvoy Lifetime Gold, Global Entry
Posts: 239
I am confused about KLMs statement. I requested a refund on May 8 for a flight that was cancelled by KLM and received an email saying my refund request was rejected and gave me two options, change my flight or receive a voucher. I replied asking why it was rejected and referenced EC No 261 and got the response with the "official" KLM statement. I have never received or requested a voucher so can I now renew my request for a refund or is my only choice still the voucher or rebooking?
scottinaz is offline