FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)
Old May 14, 20, 8:43 am
  #377  
mfkne
 
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Gold, Hilton Gold, ALL Silver
Posts: 2,292
And it's actually in violation of article 14 of EU261:

An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice. The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.
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