FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)
Old May 14, 2020, 8:38 am
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,041
They must refund the vouchers they issued and forced customers to take as they did not provide any alternative for refund. Their previous statements claiming that they won't refund in cash and therefore respect the EU 261/2004 regulation is a good example. I have multiple communications saved which state that AF/KLM believes that providing a voucher is a good enough solution in their opinion to "guarantee passenger rights"
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