FlyerTalk Forums - View Single Post - Award Booking on AI - Still cartoonishly bad
Old May 14, 2020 | 6:50 am
  #14  
Keyser
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ua cancelled my flight next month....had made the booking using ai miles....i called ai to find out what my options are & the agent first told me the flight wasn't cancelled....when i told her i had received an email from ua telling me it was cancelled then i was put on hold while she checked further....she then comes back & says the flight is indeed cancelled but i'm not entitled to a refund since its not ai's fault that ua cancelled the flight....i can either re-book for another date for free or cancel according to the orginal t&c of my reservation....
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