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Old May 14, 2020 | 3:54 am
  #26  
chrismk
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Join Date: Nov 2010
Location: Milton Keynes
Programs: BA Blue
Posts: 375
Finally got round to ringing Alaska yesterday and was surprised to discover we had been placed on a connecting flight to Seattle in order to maintain our First Class booking!
I pointed out that a 2 hour direct flight in Coach was preferable to a 6 hour total journey in First and accordingly we were switched to a direct flight in Coach with the difference being refunded.
Or at least that is what I thought had happened.
A few minutes after the call I received 2 credit certificates with their associated PINS.

Of course, it is quite likely that we will not be flying at all and I established that if that was the case we would be issued with a voucher valid until May 31 2022 (impressive!).
However, the credit certificates expire this August so are useless.

Is it possible to request a cash refund rather than have the certificates?
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