Originally Posted by
Speedbird676
Any idea how this will work for cancelled redemption bookings?
You'd be entitled to get your points back, although of course what practical value they have under Virgin 2.0 remains to be seen.
In theory you should also be entitled to a refund of the 'fees & surcharges' component, but that'd likely land in your lap as one of these 'conditional credit' vouchers - despite the Govt agreeing to waive fees for airlines as the first part of its relief package some months back - so I'd suggest looking into a chargeback via your credit card based on non-delivery of service.