Originally Posted by
Bcla
Thank you so much everyone for your advice. The Delta people at Williston airport were able to get her a flight for Friday leaving out of Minot. She will just drive there. The earliest they could get her on from Williston was the 21st, which obviously wouldn't work. I guess the lesson she has learned from this is at all possible go to the airport to get it sorted out. Thank you.
Under normal circumstances twitter or phone agents are perfectly capable of handling the issues in a timely fashion. This is hardly normal circumstances. I would caution taking too big of a lesson from the worst situation in airline history and applying them when things go back to normalish.