FlyerTalk Forums - View Single Post - Confusion over new cancellation policy
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Old May 13, 2020, 2:45 pm
  #2  
Qwkynuf
 
Join Date: Mar 2016
Posts: 1,884
The Coronavirus Information Page, linked at the top of the hilton.com homepage (https://www.hilton.com/en/corporate/coronavirus/) Seems to be pretty clear:



Sounds to me like you are right and the agent is wrong. I would be interested to direct that person to this page and ask them to reconcile what they said with what the page says.

The way I read it, if you have an already-booked stay - one that was booked before this update on March 25 - which is scheduled for arrival prior to June 30, you can cancel without penalty up to 24 hours in advance of scheduled arrival. In addition to that, if you MAKE a reservation now (between this 3/25 update and 6/30), for any arrival date in the future (it goes without saying that the 'future' should include *next* December, but obviously wouldn't include *last* December), you can cancel that reservation up to 24 hours in advance of the scheduled arrival.

I would call back. Or reach out to the social media rep here on FT
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