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Old May 13, 2020, 2:30 pm
  #8  
ryw
 
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,239
In addition or an alternative to Twitter, if your daughter has the Fly Delta app and an iPhone, there's a text chat feature (I believe under "More" > "Message Us") which allows messaging with the Delta rep, which might get her through faster than the phone line.

Also, in these circumstances, if she's able to look up the flights she wants to be rebooked on ahead of time, she can ask to be rebooked on those flights and the rebooking process can go more quickly once she gets a hold of an agent (whether online, by phone, or in person). As long as there's space, Delta agents are pretty good about rebooking on your preferred alternative flights in a cancellation situation.

Though given that any Delta itinerary departing from Williston would require an overnight in MSP given the schedules over the next few days, she might consider looking at alternate airlines or means of travel, and saving the Delta ecredit for future travel, as other posters have suggested.
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