Originally Posted by
choicespy
Hi
– apologies if this has been covered elsewhere. Feel free to move/delete if so.
I’ve got a TP redemption booking for Italy coming up at the end of July. Due to work commitments (I will need to catch up on lost revenue!) I might not be able to take this planned holiday and have to postpone until 2021.
I've tried phoning Marriott CS (020 7012 7312) daily, to check out my options, but the phone line seems dead.
Does anyone think if I were to contact the hotel directly, they'd be able to transfer my booking to next year, keeping the TP in-tact? Does it matter that the TP certificate will have expired by then?
The hotel is the same Category as when I booked, no change there.
Any and all advice welcome…
Hello there,
We saw your message and we're here to help. If you mean TP = Third Party redemption type (e.g., online travel agents, meeting planners or other third-party travel professionals) are advised to contact the relevant third party for information on the third party’s policies. If a third party cancels the event, it is the third party’s responsibility to cancel the individual reservations made on each guest’s behalf. For anything else please contact our reservation team via phone. Simply click here
https://www.marriott.com/help/global...ion-numbers.mi and select your preferred option on how to get in touch with our specialists. Or email us at
[email protected] . We wish you a wonderful day.
Best Regards,
Social Media Team
Marriott International
[email protected]