My first year is almost up, and not eager to pay an annual fee for nothing.

I called to cancel and the woman said "all miles earned on this card will be taken out of the mileage plus account" which sounded very wrong.

RIght now I have almost a zero balance and 4 flights booked, which will most likely have to be canceled. I asked "if I used the miles to book an award flight, then had to cancel, would those miles be taken by Chase?", and she said yes.

I asked where this was written and was told there was nowhere for me to see the info.

No supervisor available due to covid.

Anyone else run into this?