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Thread: COVID-19: refund provided as voucher (for non refundable fares)
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Old May 12, 2020 | 4:20 pm
  #362  
bostontraveler
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Originally Posted by johan rebel
"EU airlines and travel companies should offer vouchers for flights and holidays cancelled due to the coronavirus that are valid for at least 12 months, the European Commission says in recommendations to help revive travel and tourism in Europe.

However, the law that protects customers regarding their travel rights is not suspended and the new guidance is not legally binding, meaning it is up to the consumer to accept a voucher or full cash refund."

Source

Johan
I can't say I am very surprised at this. A pretty useless, meaningless statement...

This is no "compromise"- this is caving into the airlines' demands.

I would encourage people to Tweet their dissatisfaction to Adina Valean. [MENTION=231149]Adina[/MENTION]Valean
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