The "refund department" seems to be all kinds of messed up, and seemingly was already before the COVID overload. I have an open refund request that has its four-month anniversary today. The email from January confirms that I am entitled to a refund and says it will be processed in seven days. This was related to a missed connection and an involuntary downgrade on the rebooking, so figuring out the exact refund amount won't be completely straightforward, but one would hope there's a process for that and someone just need to plug in the numbers.

Any ideas about what (if anything) I could do to get this to a conclusion, other than keep emailing them? Chargeback is obviously not an option as this is not a straight up cancellation case.