Originally Posted by princesakura

I am trying to obtain a refund for a transatlantic flight from Air France. Their Hungary regional office in charge of the ticket is saying there is a 20 EUR "refund fee" which is an "administrative fee". They also confirmed, after I asked, that this fee is not in the fare conditions and is an internal policy that they cannot share. Also, they said, after I sought further clarification:
"In case of a voluntary ticket cancellation, you will be charged with a 20 euro refund fee per ticket."

Is this BS? Is this allowed under EU regulations? I searched through this thread and could not find mention of this issue yet. Wonder if any other have seen this. If I accept the refund minus the fee, it would make chargeback with Amex or Chase much more complicated I assume.