We're unable to check the refund process from our end. Due to the flight cancellations arising due to the COVID 19 pandemic, the refund volumes have increased significantly, exceeding 10 times the usual volume. The refund team have taken a number of steps to increase there refund capabilities by utilizing additional resources and tools which have significantly increased there daily refund processing capabilities. The refund team intend to complete the current backlog of refunds by August 2020. We request that you bear with us until our Online Refunds Team gets in touch with you. Appreciate your patience.